HSP001 FAQs

HSP002 FAQs

HSP003 FAQs

CAN’T FIND THE ANSWER?
CONTACT US

HSP001 FAQs

Will my purifier come with extra filters?

Every purifier comes with your first set of filters.

Can I keep it running while my windows are open ?

Yes, you may continue to operate your purifier with open windows. However, since the air purifier is circulating air throughout the room, it may be pulling outdoor particles inside your space, negatively impacting your indoor air quality.

Can I run it while it’s on the carpet?

You may run the air purifier on any hard floor surface that is stable and dry.

What is the difference between this one and the HSP002?

The main difference between the HSP001 and HSP002 is the room size coverage. The HSP001 is designed for rooms up to 700 square feet, while the HSP002 is designed for rooms up to 1500 square feet.

What is the difference between the True HEPA and the H13 True HEPA filter?

Our original True HEPA filter contains H11 HEPA, which filters 99.97% of particles as small as 0.3 microns. Our H13 True HEPA filter features a better H13 HEPA filter, which filters everything the H11 filter can, plus 99.95% of particles between 0.3 microns and 0.1 microns. These smaller particles make up a lot of harmful pollutants like virus carriers, insecticides, asbestos, and tobacco smoke.

What is the difference between this one and the HSP003?

The main difference between the HSP001 and HSP003 is the room size coverage. The HSP001 is designed for rooms up to 700 square feet, while the HSP003 is designed for rooms up to 2800 square feet.

HSP002 FAQs

My HSP002 won’t stop beeping, what is wrong with it?

The HSP002 Air Purifier has a built-in filter replacement timer that will go off after 3000 hours of continuous operation. When the timer is up, the AUTO and Timer buttons will flash, along with a beeping noise. To reset the timer, simply hold down AUTO + Timer buttons for 3 seconds until you hear a beep.

My HSP002 suddenly has a very high PM reading, but nothing has changed. Is it damaged?

The precision laser sensor used in your HSP002 purifier is sensitive and constantly reads real-time data. Occasionally, it can get disrupted when dust clogs the inside, resulting in a high PM index. You can clean the laser sensor by using a compressed air can or gently blowing through it.

If this does not work, you can very gently insert a q-tip and then blow on it again. Simply remove the laser sensor door on the right side of the unit. Once you remove the laser sensor door, blow through the rectangular hole, the one which is facing you when you open the sensor door. Contact team@hathaspace.com if you have any questions.

Can I keep it running while my windows are open?

Yes, you may continue to operate your purifier with open windows. However, since the air purifier is circulating air throughout the room, it may be pulling outdoor particles inside your space, negatively impacting your indoor air quality.

Can I run it while it’s on the carpet?

You may run the air purifier on any hard floor surface that is stable and dry.

Do you offer H11 True HEPA for the HSP002?

No, we only offer H13 True HEPA for our HSP002 air purifier.

What is the difference between this one and the HSP003?

The main difference between the HSP002 and HSP003 is the room size coverage. The HSP002 is designed for rooms up to 1500 square feet, while the HSP003 is designed for rooms up to 2800 square feet.

HSP003 FAQs

How long do the filters last on HSP003?

HSP003 filters are designed to last approximately 4 months. The exact timing will depend on usage.

What is the difference between the True HEPA and the H13 True HEPA filter?

Our original True HEPA filter contains H11 HEPA, which filters 99.97% of particles as small as 0.3 microns. Our H13 True HEPA filter features a better H13 HEPA filter, which filters everything the H11 filter can, plus 99.95% of particles between 0.3 microns and 0.1 microns. These smaller particles make up a lot of harmful pollutants like virus carriers, insecticides, asbestos, and tobacco smoke.

Which replacement filter should I purchase for the HSP003?

For the best performance and longest lifespan, use certified HATHASPACE replacement filters. Search HATHASPACE Certified Replacement Filter for HSP003 Dual Filtration HEPA Air Purifier, 1 Set (H13 True HEPA).

What does the power button blinking light mean?

It’s time to replace your filters! Don’t forget, there is one filter on each side. Purchase HATHASPACE Certified Replacement Filter for HSP003 Dual Filtration HEPA Air Purifier, 1 Set (H13 True HEPA). Each set comes with 2 filters. To reset the filter replacement blinking light, press the “Timer” and “Sleep” buttons together and hold for 3 seconds.

What do the numbers on the front panel of the air purifier mean?

The numbers displayed on the front panel of the air purifier represent the Air Quality Index (AQI). The AQI reports the real-time air quality in your room by measuring the true concentration of particulate matter (PM) in the air.

  1. Excellent (Green): 1 - 50
  2. Good/Fair (Blue): 50 - 150
  3. Poor (Red): 151 - 500

How do I set my air purifier to auto-mode?

Press and hold the “fan speed” button for 3 seconds and you will enter auto-mode. Auto-mode will automatically adjust the fan speed based on the air quality level.