If the order has not shipped, please go to Account > Order History > View Details to see if you are eligible to cancel the order on your own. If that is no longer an option, please contact us so we can cancel the order.
If the order has already shipped, we advise you to refuse the package from the mail carrier when it arrives. If you were unable to refuse the package at the time of delivery, reach out to us so we can provide the steps for the return process. Please note that you will be responsible for paying the return shipment. Once that package comes back to us (in a sealed and unopened box), we can then issue a refund.