My HSP002 won’t stop beeping, what is wrong with it?
The HSP002 Air Purifier has a built-in filter replacement timer that will go off after 3000 hours of continuous operation. When the timer is up, the AUTO and Timer buttons will flash, along with a beeping noise. To reset the timer, simply hold down AUTO + Timer buttons for 3 seconds until you hear a beep.
My HSP002 suddenly has a very high PM reading, but nothing has changed. Is it damaged?
The precision laser sensor used in your HSP002 purifier is sensitive and constantly reads real-time data. Occasionally, it can get disrupted when dust clogs the inside, resulting in a high PM index. You can clean the laser sensor by using a compressed air can or gently blowing through it.
If this does not work, you can very gently insert a q-tip and then blow on it again. Simply remove the laser sensor door on the right side of the unit. Once you remove the laser sensor door, blow through the rectangular hole, the one which is facing you when you open the sensor door. Contact firstname.lastname@example.org if you have any questions.
Can I keep it running while my windows are open?
Yes, you may continue to operate your purifier with open windows. However, since the air purifier is circulating air throughout the room, it may be pulling outdoor particles inside your space, negatively impacting your indoor air quality.
Can I run it while it’s on the carpet?
You may run the air purifier on any hard floor surface that is stable and dry.
Do you offer H11 True HEPA for the HSP002?
No, we only offer H13 True HEPA for our HSP002 air purifier.
What is the difference between this one and the HSP003?
The main difference between the HSP002 and HSP003 is the room size coverage. The HSP002 is designed for rooms up to 1500 square feet, while the HSP003 is designed for rooms up to 2800 square feet.