Product Questions

How can I change the filters on my HSP001 purifier?

Changing your filters can be done in a few simple steps. 

1. Turn off the purifier. You should always turn off your purifier when replacing filters. 
2. Remove the front panel and the old filter (using the tabs). 
3. Install the new filter (with the tabs facing you) and the front panel. 
4. Turn on the purifier and enjoy fresh clean air! 

You can also watch the video below to see these steps in action. 

How can I change the filters on my HSP002 purifier?

Changing your filters can be done in a few simple steps. 

1. Hold down the timer+auto buttons for 3 seconds. When these stop flashing this means the buttons have been reset.  
2. Turn off the purifier. You should always turn off your purifier when replacing filters. 
3. Remove the front panel, pre-filter (pulling from the middle), and the old filter (using the tabs). 
4. Install the new filter (with the tabs facing you), the pre-filter (secure each side into the slots), and the front panel. 
5. Turn on the purifier and enjoy fresh clean air! 

You can also watch the video below to see these steps in action. 

What do the timer and auto blinking lights mean on the HSP002 purifier mean and how can I reset these?

The blinking means it's time to replace your filters! 

For the best performance and longest lifespan, use a certified HSP002 Replacement Filter (H13 True HEPA).  You can set up a Filter Club subscription to get these delivered every 4 months or do a one-time purchase. 

To change your filters complete the following steps: 

1. Hold down the timer+auto buttons for 3 seconds. When these stop flashing this means the buttons have been reset.  
2. Turn off the purifier. 
3. Remove the front panel, pre-filter, and the old filter. 
4. Install the new filter, the pre-filter, and the front panel. 
5. Turn on the purifier and enjoy fresh clean air! 

Refer to the video below on how you can replace your HSP002 filters. 

Does the filter trap mold spores? 

The HEPA filter can trap mold spores but does not kill them. The purifier will help with the spread of mold once airborne, however, it will not clean the surface of the mold. 

Do the filters collect pet hair? 

We love our pets, but not the dander or fur that they shed. Our filters will collect pet hair and dandruff. This will significantly reduce the amount of pet hair that settled on the furniture, floors, and your clothes. 

What is the difference between the True HEPA and the H13 True HEPA filter for the HSP001?

Our original True HEPA filter contains H11 HEPA, which filters 99.97% of particles as small as 0.3 microns.

Our H13 True HEPA filter features a better H13 HEPA filter, which filters everything the H11 filter can, plus 99.95% of particles between 0.3 microns and 0.1 microns. These smaller particles make up a lot of harmful pollutants like virus carriers, insecticides, asbestos, and tobacco smoke.

We suggest that you sign up for our Filter Club. New HSP001 Replacement (H13 True HEPA) filters are delivered to your door, right when you need them.

What makes the HSP001 different than the other models?

The main difference is the room size coverage. The HSP001 is designed for rooms up to 700 square feet. 

Smart air purifier – In AUTO mode, a smart air quality sensor detects pollutants in your air, adjusting the fan speed in real time. A digital display on the unit reveals your air quality level. Nothing feels better than clean air! 

Our 5-in-1 filter system targets pollen, dust, pet dander, VOCs, smoke, and odors. Our H11 HEPA filter captures 99.9% of particles down to 0.3 microns.

What makes the HSP002 different than the other models?

Breathe easier with H13 True HEPA filtration technology. Hathaspace HSP0032 air purifiers provide pure air for everyone. The HSP002 will cycle all air in a 1500 sq ft room 1x per hour and in a 350 sq ft room 2x per hour based on an 8ft ceiling height. 

Our award-winning HSP002 features 5-stage HEPA filtration, washable pre-filter, laser air quality sensor, real-time PM2.5 monitor, and whisper quiet fan.

Enjoy energy-efficient ‘auto-mode’ to automatically adjust fan speed for real-time air quality needs and save money. Turn off the display light, initiate a sleep timer mode, and adjust the fan speed with ease.

Do you offer H11 True HEPA for the HSP002?

No, we only offer H13 True HEPA for our HSP002 air purifier. This is a better and higher-quality filter. 

Superior to standard true H11 HEPA filters, H13 True HEPA can filter particles down to 0.1 microns in diameter.

Designed for the HSP002 Smart True HEPA Air Purifier 2.0, this filter removes 99.97% of particles down to 0.3 microns and 99.95% of particles between 0.3 - 0.1 microns. These include but are not limited to pollen, dust, pet dander, tobacco smoke, odors, VOCs, and more.

Can I run a purifier while it’s on the carpet?

Yes, as long as the surface is stable and dry you can place the purifier on any surface. 

Can I keep my purifier running while my windows are open?

Yes, you may continue to operate your purifier with open windows. However, since the air purifier is circulating air throughout the room, it may be pulling outdoor particles inside your space, negatively impacting your indoor air quality.

My HSP002 has a high PM index and a 500 code. How can I fix this?

The precision laser sensor used in your HSP002 purifier is sensitive and constantly reads real-time data. Occasionally, it can get disrupted when dust clogs the inside, resulting in a high PM index reading such as in your case.

You can clean the sensor to fix this reading. To do so: 

1. Open the sensor door using a small screwdriver. 
2. Disconnect the sensor by removing the cord. 
3. Use canned air to clean out the sensor from the front towards the back. 
4. Reconnect the sensor and close the door. 

Click play on the video below to see these cleaning steps. 

How do I set my HSP003 air purifier to auto-mode?

Press and hold the “fan speed” button for 3 seconds and you will enter auto-mode. Auto-mode will automatically adjust the fan speed based on the air quality level.

What do the numbers on the front panel of the HSP003 air purifier mean?

The numbers displayed on the front panel of the air purifier represent the Air Quality Index (AQI). The AQI reports the real-time air quality in your room by measuring the true concentration of particulate matter (PM) in the air.

1. Excellent (Green): 1 - 50
2. Good/Fair (Blue): 50 - 150
3. Poor (Red): 151 - 500

What does the power button blinking light mean on the HSP003 purifier?

The blinking means it's time to replace your filters! Don’t forget, there is one filter on each side.

Purchase HATHASPACE Certified Replacement Filter for HSP003 Dual Filtration HEPA Air Purifier, 1 Set (H13 True HEPA). Each set comes with 2 filters.

After you have changed the filters press the “Timer” and “Sleep” buttons together and hold for 3 seconds to reset the blinking light. 

Which replacement filter should I purchase for the HSP003?

For the best performance and longest lifespan, use a certified HSP003 Replacement Filter (H13 True HEPA).  You can set up a Filter Club subscription to get these delivered every 4 months or do a one-time purchase. 

What is the difference between the True HEPA and the H13 True HEPA filter?

Our original True HEPA filter contains H11 HEPA, which filters 99.97% of particles as small as 0.3 microns. Our H13 True HEPA filter features a better H13 HEPA filter, which filters everything the H11 filter can, plus 99.95% of particles between 0.3 microns and 0.1 microns. These smaller particles make up a lot of harmful pollutants like virus carriers, insecticides, asbestos, and tobacco smoke.

Which replacement filter should I purchase for Harmony (HSE1500)?

For the best performance and longest lifespan, use certified HARMONY BY HATHASPACE replacement filters. You can set up a recurring subscription for these filters here. 

How is the Harmony 1500 purifier different than the other purifiers?

The sleek design is perfect for your home while blending into your décor. A 4-stage composite filter features a Polypropylene Pre-filter, non-woven Pre-filter, Activated Carbon Filter, and H13 True HEPA.

Together, the filtration system targets pollen, dust, pet dander, VOC’s, smoke, and odors. Our smart air quality sensor detects pollutants in your air, adjusting the fan speed in real-time and can enter an energy-saving ECO mode.

Perfect for bedrooms, large rooms, and home office up to 1500 square feet, filtering 100% of the air every hour.

What do the numbers on the front panel of the air purifier mean?

The numbers displayed on the front panel of the Harmony 1500 air purifier represent the Air Quality Index (AQI). The AQI reports the real-time air quality in your room by measuring the true concentration of particulate matter (PM) in the air or AQI %.

Where is it manufactured?

While our company is based out of the United States, our lab where the purifiers are assembled is in China. We are UL-certified and have met all of the safety and ozone standards set by CARB (California Air Resources Board).

How often should I replace the filters?

The filter should be changed every 4 months for best performance. These are not washable filters, however, if you wish you can clear them of some visible debris using a compressed air can (keyboard duster).

Replacement filters can be purchased by going to our website or on Amazon. We suggest signing up for our Filter Club to get filters automatically delivered every 4 months.  

What is the cubic footage of filtration?

Below is the following footage of filtration for our purifiers:  

• HSP001 purifier can cover 350-700 sq. ft of space based on 8-10 ft. ceiling height.
• HSP002 purifier will cycle all air in a 1500 sq ft room 1x per hour and in a 350 sq ft room 2x per hour based on an 8ft ceiling height.
• HSP003 purifier will cycle all air in a 2800 sq ft room 1x per hour and in a 1400 sq ft room 2x per hour. 

Which air purifier is best for classrooms?

This depends on the room size of the classroom but typically, we recommend our HSP002 air purifier which can cover room sizes up to 1500 square feet or, HSP003 which can cover up to 2800 square feet. Some classrooms are smaller, and their air quality needs can be met with our HSP001 air purifier, which can cover rooms up to 700 square feet.

Why is the filter light blinking on my Harmony 1500 purifier?

Will my HSP001 purifier come with extra filters?

My HSP002 won’t stop beeping, what is wrong with it?

How long do the filters last on the HSP003 Smart True HEPA Air Purifier

HSP003 filters are designed to last approximately 4 months. The exact timing will depend on usage.

We suggest signing up for the Filter Club to get new filters, delivered to your door, right when you need them. 

Do the filters collect dust mites? 

The filters collect dust mites, eggs, and waste. Gross!