How does the filter club work?
The filter club is our filter subscription program that gives subscribers the convenience of automatic filter deliveries when you want them, discounts on replacement filters. To sign up, visit our Filter Club page.
How often will I receive replacement filters?
Our filter subscription plan ships new filters to your door every 4 months.
When will I receive my first filter?
You will have the option to have your first filter delivered immediately or in 4 months. If you’d like your filter delivered at a different time, you may choose the 4 month delivery option and email firstname.lastname@example.org to change your first delivery date.
When will my card be charged?
Your credit card will be charged the moment your filters are shipped. If you choose to have your filters shipped immediately, your card will be charged immediately and if you choose to have your filters delivered in the future, your card won't be charged until then.
How can I view my subscription orders?
You can access your Filter Club account through the Filter Club login page.
How can I schedule my first filter sooner?
To schedule your first filter shipment in the future, simply choose the filter club plan that ships your filters. If you would like your filters sooner, email email@example.com with your order number and we can change your first delivery date. Alternatively, you can log into your account and manually change your first delivery and charge date.
Can I pause or cancel my subscription?
Yes, you can modify, pause, or cancel your subscription at any time.
Can I skip a shipment?
Yes, you may skip a shipment.
When does my warranty begin?
The warranty begins from the date you purchased your air purifier.
What does the filter club warranty cover?
The filter club warranty covers everything our normal purifier warranty covers plus any issues with your filters.
I cannot seem to access my account. What do I do?
If you’ve created an account and are having trouble accessing it, or the website does not recognize the account, please email us at firstname.lastname@example.org for your activation email. Once your account has been activated, you will be able to login to your account on our website under Account > Filter Club.